Cybershop Australia – Help Centre
Delivery Information
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Postage Costs within Australia & New Zealand
At this current time, postage is only available for Australian and New Zealand orders, as we are operating primarily only within Australia for the time being.
Australia:
Under AUD $79 from: AUD $10.30 (inc. GST)
Express Post: from: AUD $13.53 (inc. GST)
New Zealand:
Under AUD$150 flat rate: AUD $18
Express Post: AUD $33
All New Zealand orders must have a contact phone number within their contact details or dispatch will be delayed.
Transit Times within Australia
Where Do We Post From?
All items are despatched from our warehouse or stores located in Macarthur, Sydney, New South Wales, Australia.
Transit Times
Regular Post approximate delivery time is up to 7 business days from your order date, sent by Australia Post.
Express Delivery approximate delivery time is up to 5 business days from your order date.
This can be checked through the Australia Post website.
Domestic Delivery Update: https://auspost.com.au/service-updates/domestic-delivery-updates
Why COVID-19 may cause delivery delays
Delivery delays can be caused by many factors, including the challenges of COVID-19. We’re doing everything we can to keep things moving while keeping you and our staff COVID safe.
Please read here for further information about delivery delay due to COVID-19: https://auspost.com.au/service-updates/why-covid-19-may-cause-delivery-delays
Free Postage Policy
Enjoy FREE POSTAGE within Australia when you spend AUD $79.00 or over.
Enjoy FREE POSTAGE to New Zealand when you spend AUD $150.00 or over.
Free postage is via the standard road service with tracking.
Order Tracking
Obtaining Your Tracking Number
To obtain your tracking number, please refer to your shipping notification email or log into your account and view your order.
Delivery Issues
Un-deliverable Australia Post parcels will be taken to the nearest post office for collection. You will receive an email or card in your letterbox notifying you in this case.
For further assistance you can contact Paul on 0425 312 351 or Anna on 0439 516 720 or email us at: cybershopau@gmail.com
Shopping Assistance
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Sizing Guides
If you have sizing inquiries it is best if you give us a call and we will try to help as best as we can, otherwise each product should have sizing attached in the description.
If you are not sure, please call us and we can send additional photos and give our advice on the product sizing to suit each persons individual needs.
Paul: 0425 312 351
Anna: 0439 516 720
Stock Availability
Each product page will display ‘In Stock’ if available. For clothing items, please click on the colour/size options and our availability will be displayed.
Ordering Problems
We are here to help so please do not hesitate to contact us if you are having any issues whatsoever.
Sometimes issues can arise with online shopping and we can easily process your order over the phone. Please call us to speak to one of our friendly team.
Privacy and Security
At Cybershop we ensure the best security is used and your details are safe with us. We use HTTPS security website credentials and your checkout process is secured over SSL and Paypal security guidelines.
View our full privacy policy here: Privacy Policy
Payments & Ordering
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Payment Methods
Within Australia: We accept all cards processed by Stripe and PayPal.
Afterpay: Available for Australian customers only at this time, buy now, pay later!
Zip: Own it now! Pay Later! – All you need is a Zip Account, tailor your payments with Zip!
Laybuy: Pay it in 6. Interest free. Easy.
Humm: Buy now pay later with Humm.
Using Coupons
Discount codes
Discount codes can be redeemed via the Checkout Page. Please manually type your code if copy/paste isn’t working.
Returns Policy
Customer Service
Contacting Us
For any assistance with shopping with us, please contact us at:
Email: cybershopau@gmail.com
Paul Phone: 0425 312 351
Anna Phone: 0439 516 720