Cybershop Australia – Help Centre

Delivery Information

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Postage Costs within Australia

At this current time, postage is not available for International orders, as we are operating only within Australia for the time being. 

Under $50 flat rate            $8

Express Post                        $11.95

Transit Times within Australia

Where Do We Post From?

All items are despatched from our warehouse or stores located in Macarthur, Sydney, New South Wales, Australia.

Same Day Despatch Guarantee

Order before 2pm Sydney time (AEST) for guaranteed same day despatch.

Transit Times

Regular post approximate delivery time is 1-7 business days sent by Australia Post. Express Delivery is overnight to 80% of the country with areas outside the Express Network taking 2 days to arrive. This can be checked through the Australia Post website.

Free Postage Policy

Enjoy FREE POSTAGE within Australia when you spend $50.00 or over.

Free postage is via the standard road service with tracking.

Order Tracking

Obtaining Your Tracking Number

To obtain your tracking number, please refer to your shipping notification email or log into your account and view your order.

Delivery Issues

Un-deliverable Australia Post parcels will be taken to the nearest post office for collection. You will receive an email or card in your letterbox notifying you in this case.

For further assistance you can contact Paul on 0425 312 351 or Anna on 0439 516 720 or email us at: info@cybershopaustralia.com.au

Shopping Assistance

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Sizing Guides

If you have sizing inquiries it is best if you give us a call and we will try to help as best as we can, otherwise each product should have sizing attached in the description.

If you are not sure, please call us and we can send additional photos and give our advice on the product sizing to suit each persons individual needs.

Paul: 0425 312 351

Anna: 0439 516 720

Stock Availability

Each product page will display ‘In Stock’ if available. For clothing items, please click on the colour/size options and our availability will be displayed.

Ordering Problems

We are here to help so please do not hesitate to contact us if you are having any issues whatsoever.  

Sometimes issues can arise with online shopping and we can easily process your order over the phone. Please call us to speak to one of our friendly team.

Privacy and Security

At Cybershop we ensure the best security is used and your details are safe with us. We use HTTPS security website credentials and your checkout process is secured over SSL and Paypal security guidelines.

View our full privacy policy here: Privacy Policy

Payments & Ordering

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Payment Methods

Within Australia: We accept all cards processed by PayPal.

Using Coupons

Discount codes

Discount codes can be redeemed via the Checkout Page page. Please manually type your code if copy/paste isn’t working.

Returns Policy

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Policy

At this stage we do not refund on purchases both online and in-store. However, if you would like to make an exchange you can see us in-store at one of our Cybershop Australia locations or contact our customer service team via email or phone to discuss.

Contact us:

Email: Info@cybershopaustralia.com.au

Paul         Phone: 0425 312 351
Anna        Phone: 0439 516 720

All items can be exchanged except undergarments, swimwear, bodysuits, hosiery, earrings, piercings and opened hair dye. This is due to Australian health and hygiene regulations. We allow a time period of 30 days from your package arrival date to make contact for any exchanging or faulty product purchases.

Items must be returned in the original condition, including swing tags attached, original packaging, unworn and unwashed with a proof of purchase. We suggest trying on shoes on carpet to avoid any scuff marks. Please keep items clean from animal fur, makeup stains and cigarette smoke. We have the right to reject any items that are returned in an unsaleable condition.

Customer Service

Contacting Us

For any assistance with shopping with us, please contact us at:

Email: Info@cybershopaustralia.com.au

Paul         Phone: 0425 312 351
Anna        Phone: 0439 516 720