Customer Service
Get in touch with us if you have any questions or enquiries about our products and services. We are here to help all our Cybershop Australia Fans get awesome products.
- Paul: 0425 312 351
- Anna: 0439 516 720
- info@cybershopaustralia.com.au
- Help Centre
Customer Reviews

Saphira Samphier
2021-03-27T02:11:00+0000
I absolutely love this store. Such lovely people and atmosphere. I always recommend them. I love my new bag and wallet 💙

Kat Raffaele
2021-03-27T00:59:18+0000
Best customer service with the most beautiful staff... favourite shop ever! 😁


Kirsty Wilson
2021-02-07T07:34:01+0000
I order a fair few colored hair dyes. They came super fast and are so vibrant and true to colour. Never going anywhere... else for hair dye nowread more

Leah Martiensen
2020-10-09T04:30:32+0000
As soon as I saw this shop, I loved it. Finally somewhere I can shop in store for some rockabilly dresses, accessories... and more!The staff in Wollongong were lovely and asked if I needed any help. Definitely recommend this store to everyone!read more

Tasha Ann
2020-08-14T03:06:52+0000
fast postage and awesome products highly recommended 😁 always loved this store

Sharen Burns
2020-08-04T01:54:56+0000
Absolutely gob smacked with the service I received today! Cybershop go above and beyond for their customers and I... couldn’t recommend them enough! Thank you 😊read more

Mel Dunn
2020-05-10T11:24:57+0000
Bought hair dyes online the girls got it couriered to me within 24hrs. It turned out awesome

Michelle Elphick Phillips
2020-04-27T08:59:46+0000
Love how easy and quick it was. Ordered on Saturday or Sunday and it arrived today! Even had a call to confirm my order... arrived! ❤💜💙read more

Elaine Hardy
2020-04-03T06:26:23+0000
The sales assistants are just so helpful , if they haven’t got your size or colour they have no problem ringing the... other shop to check and bring it in for you . Their stock is always great , so many different articles , just my most favourite shop .read more

Michelle 'DogFace' Hanley
2020-03-14T05:05:23+0000
The place to go to celebrate your individuality!!

Carmen McCarter Winfield
2020-03-07T01:53:12+0000
Great variety and very helpful and friendly staff.

Leah Macpherson
2020-01-23T10:33:20+0000
I had the best experience tonight at Macarthur square ..Debbie you are an absolute gem you went above and beyond... even letting me use your phone to call my partner after he took the kids for a walk and took my phone with him .. you made the experience so easy and made me feel so comfortable. Thankyou so much for everything I’ll be back for the rest of what I need in a few weeks 😊😊😊read more

Clarissa Grace Gray-Hulks
2020-01-20T16:34:17+0000
Mac sq store sat 18.01.20 am. i came up from dunns rd fire for a wedding- all my clothes reeked of our disaster ducked... in to see if we could find something else and your beautiful soul went above and beyond to help, thank you. xread more

Amy Clissold
2020-01-01T08:56:21+0000
I've been a long time fan of Cybershop at Macarthur Square, I still have a fish bag I bought from them many years ago,... despite one of the staff members trying his hardest to get me to buy anything else but that particular bag! (He wanted it himself 😅)More recently, I bought the amazing Wednesday Addams "I Am Smiling" tote bag, complete with the same wonderful service as all those years ago!I already have my eye on at least one more bag currently on the shelves to buy, because bags 😊read more

Violet Dawn
2019-12-31T04:40:00+0000
My daughter brought a dress, petticoat and belt from the Penrith store. Staff was amazing and went above and beyond to... get the dress she was after.read more

Gaby Chloe Steedman
2019-12-16T06:44:57+0000
Went to Macather square and found cybershop it is soooooooo amazing and the lady that was there was very helpful I will... definitely be going back theirread more

Lois Muir-Mitchell
2019-12-14T05:49:13+0000
Thanks so much to Debbie for all her help picking a dress last weekend. Dec 19 Debbie said I would get lots of nice... comments and I did.read more

Deanne Joy Cassidy
2019-12-12T08:30:36+0000
The ladies at Macarthur Square deliver such wonderful service! Always happy to help, nothing's too much trouble! Thank... you so much for your help sourcing the Large La Vintage - you've made a special someone's night 😊read more

Jessica Gammage
2019-10-30T06:54:03+0000
Debbie at the Macarthur Square shop is absolutely hands down amazing this lady went above and beyond to help me with my... purchases as I wasn't sure exactly what's needed and what fitted and she helped me find the perfect outfit I would highly recommend everyone going to see Debbie at the Macarthur store xx 💋read more

Claire Richter
2019-10-16T22:04:03+0000
Super lovely dress I got for my daughter. Well made and looks amazing. Thanks

Erin Jean Wheller
2019-09-23T09:51:28+0000
The cybershop staff go above and beyond for their customers and are absolutely amazing!! Had to get a skirt for Oz... comic con this weekend and the staff were so helpful and got the size I needed sent to the store next day!! The clothes are so beautiful and long lasting I highly recommend their products and customer service!read more



Amy-May Shearman
2019-06-13T23:35:45+0000
Absolutely love this shop! Great alternative clothes that are good quality and even better that I can match with my... little bub.read more

Karla Bridge
2019-06-07T03:51:19+0000
Love your gear great quality & huge range of clothes & accessories we had fun shopping with you at Cooly Rocks On

Shazz Strachan
2019-06-06T07:06:00+0000
Absolutely fantastic service thank you Debbie and Max I visited at cooly rocks will definitely be buying more

Samantha Compton
2019-05-02T09:29:39+0000
MacArthur Square’s is great to shop in, fantastic service as well but the music was definitely great to listen to as... well!!read more

Julie Simpson
2019-05-02T09:27:46+0000
Love Cybershop Mac Square. Great music, awesome clothes and fantastic service!!!


Kylie Dunshea
2019-03-21T09:43:00+0000
Thank you so much to the cybershop assistant at MacArthur square today. She was amazing. So helpful and even though she... had other work to do and customers to tend she took the time to help me decide what outfit would be best for me.read more

Catherine Abel
2019-03-11T02:28:54+0000
So stoked to see Cybershop open at Tuggerah. Now I don't have to drive all the way to Erina. There's nothing like... Cybershop over here, so it's definitely filling a gap in the market. Love their range and super helpful, friendly staff.read more

Eryn Cooper
2019-03-07T08:48:30+0000
My favourite shop ever! The new Tuggerah shop is so big and bright, will be visiting all the time! 😍

Sonja Anjel
2019-03-01T22:45:01+0000
OMG you're finally at Tuggerah YAAAAYYYYsuch Awesome customer service and the new store is so bright and gorgeous xx

Shanese Pakï
2019-02-27T00:05:47+0000
my friend and i were immediately welcomed with a massive smile and the most sweetest woman ever, she was so lovely and... probably the best customer service i’ve had in a very long time! we are so pleased and will be more frequent customers, Charlotte! you’re sick!read more

Chloe Marie Amie
2019-02-24T06:03:36+0000
Great staff great clothes; please get more brands in!! Killstar?? Demonia shoes?? 🖤🖤🖤 never move from westfield... tuggerah pleeeeaaaseread more

Hayley Biegel
2019-01-07T05:47:26+0000
Great service and price, with quick postage! Staff have always gone above and beyond to help. Thanks for my order 🖤

Janet Smith
2019-01-07T00:54:47+0000
Yes I love this shopBrought a lovely dress I always wanted one Am over the moon with it The girl was very patient... and helped me with styles and coloursread more

Olivia Beveridge
2018-12-19T08:40:15+0000
The lady who helped me was so dang lovely, I came in right near closing time and she was still happy to help me out.... Love the stuff they stock that you can't find in your usual shopping centres. A must visit store whenever I go to Erinaread more

Budo Ryu Kempo
2018-12-07T06:12:44+0000
Awesome shopping experience at Shellharbour today- love this shop

Nickoletta Moraitis
2018-11-22T05:18:35+0000
Their clothing is awesome, the staff are awesome, everything about these guys are awesome!!! 🖤🖤

Sonja Ellis
2018-11-17T09:34:21+0000
Love this shop! The staff were so friendly, particularly one lady who was so sweet when helping my daughter find the... perfect dress for her year 6 farewell 🖤read more

Nyx Rose
2018-10-13T03:19:08+0000
Purchased a skull dress, a horned headband and a petticoat there and I'm planning my next purchase arpund my pay. So... hyped by this place and look forward to shopping in the near future.read more


Shawnee Elizabeth Benton
2018-10-01T07:54:17+0000
I've shopped at both the penrith store and their booths at conventions and I've always had a lovely experience- their... staff are helpful and friendly and their products are comfortable and fit so well in the larger sizes. 10/10read more

Nicole Senior
2018-07-30T03:56:33+0000
One of my Fav clothing stores. Staff are always so helpful and lovely :)Not to mention the clothes.... the dresses... especially (I bought another 2 over the weekend)read more

Kate Fitzpatrick
2018-04-07T06:24:35+0000
We have been regulars at the Penrith Shop for a long time. The customer service is exceptional. The staff are always... so friendly and helpful. It was like seeing an old friend each time we shopped there. We are so sad that it is moving to Narellan. We will miss the shop and Debbie very much.read more

Louise Stalker
2018-03-28T04:19:51+0000
Was served by Chelsea today at the Penrith store, she is great! So helpful and such a nice person too. (and of course I... walked out with a new dress!)Best experience ever!read more

Cameron Dixon
2018-02-21T04:29:51+0000
Love the shop. Awesome service. So much great clothes and accessories. And they still do layby.

Debbie Girle-Wainkauf
2018-02-12T22:45:16+0000
Would like to thank Debbie for her amazing service and help.��

Tammy Wells
2018-02-04T02:55:26+0000
Best shop from the grease mass ensemble Was ableTo get purchase all the crew needed Paul was a great help to get... things in for us as we neededread more


Rae Bates
2018-02-02T20:48:55+0000
Love this shop! The clothes are awesome! Staff always happy and helpful. �����

Tamika Harris
2018-01-29T19:34:31+0000
I went in to the Penrith store looking for a dress for a wedding - Debbie, the wonderful lady at the store, was amazing... in helping me find the perfect dress�read more

Cat Noir
2017-12-22T05:43:44+0000
Always a fun and friendly place to shop with great outfits and vintage charm

Megan Nicholson
2017-12-22T02:12:03+0000
Absolutely love this store!! The lady in the Penrith store today was super helpful



Lauren Rietta McAdams
2017-01-07T09:26:15+0000
A while back, I decided to go to Cybershop Penrith with the intention of buying a new dress. I was looking at the sale... rack when a woman walked into the store behind me, looked me up and down and glared at me. Turns out she was an employee. I'm usually an extra small in Hell Bunny, which was the only size left in a miss Eleanor dress. The woman looked at me and said "thats not going to fit you." But I tried it on anyway. She was eavesdropping when I told my boyfriend it was too small at the bust, to which she shouted "I told you so" across the store. She made me feel absolutely horrible about not fitting into a dress, which is something I have NEVER experienced before. I tried on another dress, which didn't suit me. I didn't ask for her opinion but that didn't stop her from making remarks about my breast size. I ended up choosing a dress, and took it to the register. Despite the fact that she was standing right in front of me, it took her over a minute to even acknowledge me, let alone serve me. The only reason I have been back is to exchange the dress, because the zip broke a month later. This sucks because I love the shop - the customer service is awful though.read more



Tiffany Hunt
2016-07-06T07:24:02+0000
Cybershop Erina very helpful and friendly staff who showed real interest in guiding my 14 year old daughter with sizing... and choice. The dress and petticoat look awesome!read more

Trinity Wolring
2016-05-26T10:25:27+0000
Have to say Charlotte is wonderful as is Isabelle at Erina but it's just great to see people working there that... understand the styles but also very friendly much better than a previous shop experience at Penrithread more

Sunny Shuff
2016-04-06T13:04:28+0000
been a while since Ive been but the dress I bought came in a lovely size range and fit my body shape very well and has... been my favorite ever since! I plan to come back and buy lots more from the Macarthur square store, also the person who was working was absolutely lovely and helped me find all the right sizes. I really wish I could remember their name!read more

Catherine Dias
2016-03-02T02:50:49+0000
Thank you cybershop Campbelltown , Christin had a wonderful time at her year 10 formal ,and she looked beautiful.

Kieron Langford
2016-02-14T06:40:34+0000
It's great shop me & my girlfriend we went bowling on Valentine's Day ❤️❤️❤️❤️❤️❤️

Cara Tresize
2015-11-20T04:25:02+0000
I love this shop. Shannon is awesome and so is the other lady. :)

Ashleigh Garner
2015-09-08T04:14:17+0000
I have always had a nice experience with the staff when buying something or just browsing, I tried on a dress just the... Saturday gone and I had a lovely lady who was complementing me on the dresses I was trying on and giving her opinion on which one looked the best, as I needed a nice dress for a cousins wedding. Was very happy with the service and there are so many wonderful dresses! Didn't think I would find one as I am plus size, but I found the perfect dress! :)read more


Joanne Horton
2015-03-28T07:22:43+0000
I went in today as a plus size lady NOT dreaming any would fit and THEY did next biggest problem which one !! the Staff... were amazing and never once made me feel inferior due to my size EXCELLENT serivice and perfect employees there to !!read more

Zoe Van Wijk
2015-03-10T02:36:49+0000
Love my new dress can't wait to take my friends shopping in the weekend


Kaye Richardson
2015-01-01T03:48:48+0000
The Penrith Team are awesome, love everything about this shop :) Next time your at Westfield Penrith pay them a visit,... you wont be disappointed !!read more

Gretchen Wiley
2014-12-30T22:14:45+0000
First visit there yesterday (daughter introduced me). Looking forward to many more!







Bianca Janelle Perrine
2014-11-13T16:55:22+0000
Top quality, friendly people, awesome stuff, what more could you ask for?


Alycia Peacock
2014-07-08T06:00:25+0000
Looked everywhere for some dresses and outfits for an upcoming rockabilly festival!!Walked into Cybershop and the guys... gave awesome service and I found more than what I was looking for!! So excited to pick up my dresses and you'll be seeing a lot more of me!!! Xxread more








Eliza Mulcair
2013-10-25T04:36:09+0000
Great service. Was very happy with the cherry & stars swimsuit I bought.









Rhiannon Hurst
2013-07-30T06:02:40+0000
It has a wide range of everything from crazy piercings to long lucious hair extensions. Id recommend if you hwve never... been in to check it out, you should definately do so next time your at the square :-)read more













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